Your safety is our priority. Learn how to manage access, protect your account, and resolve security concerns.
Click “Forgot Password” on the login page. Follow the instructions to reset via email.
Two-factor authentication (2FA) is enabled on all accounts by default to ensure your security. If you have questions about 2FA or wish to make changes to your settings, please contact our Support team for assistance.
Change your password immediately and contact the Support team.
For security reasons, usernames cannot be changed. If you have a specific case or concern, please contact our Support team to discuss possible solutions.
To update your email address or phone number, please contact our Support team. For your security, we may require additional verification before making changes to your contact information.
Contact support to assist you with that.
Request closure via support. Withdraw remaining funds once the account closed.
Yes, contact support to review your eligibility.
Your estate/beneficiary should contact us with legal documentation. We’ll guide them through the transfer process.
We use bank-grade encryption, firewalls, and regular security audits. All client data is stored securely and never sold.
Yes, client funds are segregated from company assets and protected under EU investor compensation schemes.
We monitor accounts for suspicious activity and require multi-factor verification for sensitive actions.
If you suspect fraud or notice any suspicious activity, please contact our Support team immediately through live chat, email, or phone. We take such reports very seriously and will act promptly to investigate.
Phishing is a fake email or site trying to steal your info. Always log in via our official site and never share passwords.