Welcome to our comprehensive FAQ!

Browse by category for quick answers to your most common questions. If you need further help, contact our support team.

Getting Started & Account Opening

Find out how to open an account, required documents, account types, and our onboarding process.

Getting Started & Account Opening

Click “Open Account” on our website and follow the guided application. You’ll be prompted to select your account type, provide personal details, and upload required documents. Most approvals are completed within 1–2 business days.

We offer individual and corporate accounts. For Corporate accounts, please contact the support team.

Yes, you must be at least 18 years old.

Yes, we accept applications from many countries.

During sign-up, you’ll be prompted to upload documents via a secure portal with bank-grade encryption.

Most accounts are reviewed within 1-2 business days. Complex cases (e.g. corporate, non-EU) may take longer.

Yes, when you log in later on, you will continue from where you left.

We’ll email you the reason. You can reapply or contact support for clarification.

Yes, you may open and manage multiple accounts. Contact support for multi-account setup.

Open a custodial account as the guardian. You’ll need documentation for both the minor and the guardian.

Please contact the Support Team for Islamic accounts.

No, there are no fees for opening or maintaining a basic account.

We do not support broker-to-broker money transfers. If you wish to transfer your US stock holdings from another broker, please contact the Support team.

Log into the onboarding portal to see real-time status updates or contact support.

Regulations require us to verify all clients to prevent fraud and comply with anti-money laundering laws.

We accept passports and national ID cards. The document must be valid and show your photo and all security details.

Recent utility bills, bank statements, or government-issued letters (dated within 3 months).

Yes, all documents and data are protected with industry-standard encryption and privacy controls.

No, we do not check your credit score. However, we may verify your identity with third-party services.

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