Specialized topics, integrations, risk management, and technical troubleshooting.
Contact the Support team with the specific details and supporting documentation.
Yes, subject to verification and call recording for compliance. Call-in and margin call trades are charged an additional $30 per ticket.
Use the “Scanners & Alerts” module in Hammer Pro for more information on the topic.
Yes, you can hold cash in several currencies and convert at competitive rates.
Yes, via API or supported third-party plug-ins.
Check System Status for updates. Critical trades can be placed by emailing [email protected]
We follow market rules and notify clients of any impacts on their accounts.
Yes, filter products by ESG rating in the platform.
Contact support and complete identity verification to reset 2FA.
The market is closed and the trading is disabled.
Yes, schedule recurring deposits in your funding settings.
Yes, Hammer Lite is available for both iOS and Android. Download it from your app store.
Enable notifications in your device settings and within the app under Account > Notifications.
Try restarting your device and reinstalling the app. If issues persist, contact our support team.
Dividends are automatically credited to your account on the payment date if you held the stock on the record date.
Your holdings will be adjusted automatically to reflect the new share structure.
Yes, you will receive instructions via email for eligible securities.
We notify affected clients and update holdings as per the terms of the event.
Updates are sent by email, push notifications, and in-app messages.
Adjust your preferences in the client portal under Account Settings > Notifications.
All official statements and notices are available in the Statements section of your client portal.
You can set stop-loss and daily loss limits in your trading platform.
You’ll be notified to add funds or reduce positions. Failure to act may result in liquidation.
Losses are limited to your account balance in most cases, but negative balance protection is not guaranteed.
Real-time risk metrics are displayed on your trading dashboard.
All legal documents are available in the Legal & Regulatory section of our website.
Visit the Documentation Center for all downloadable legal and compliance documents.
For legal or compliance questions, email [email protected].
Submit complaints via email to [email protected] or through our support portal.
All complaints are acknowledged within 24 hours and resolved as quickly as possible, typically within 15 business days.
Yes, if unresolved, you can escalate to our Compliance team or an external ombudsman.
Visit the Product Updates section on our website for the latest features, improvements, and bug fixes.
Major updates are communicated via email, platform notifications, and in the client portal.
Fill out the Institutional Onboarding form on our website; our team will then guide you through the process.
Typically, we require proof of incorporation, authorized signatory IDs, and AML/KYC documents.
Yes, you’ll be assigned an account manager and receive priority support contact details.
Follow the integration guide in the Knowledge Base or contact support for assistance.
Most integrations are free, but some advanced tools may require an additional subscription.