English, Chinese and more are coming soon.
Our support team is available 24/5 from 4am to 5pm NY time.
Use the portal’s feedback form or email us at [email protected].
Ask for a supervisor in support, or email [email protected] for escalation.
Contact the Support team with the specific details and supporting documentation.
Yes, subject to verification and call recording for compliance. Call-in and margin call trades are charged an additional $30 per ticket.
Use the “Scanners & Alerts” module in Hammer Pro for more information on the topic.
Yes, you can hold cash in several currencies and convert at competitive rates.
Yes, via API or supported third-party plug-ins.
Check System Status for updates. Critical trades can be placed by emailing [email protected]
We follow market rules and notify clients of any impacts on their accounts.
Yes, filter products by ESG rating in the platform.
Contact support and complete identity verification to reset 2FA.
The market is closed and the trading is disabled.
Yes, schedule recurring deposits in your funding settings.
Yes, Hammer Lite is available for both iOS and Android. Download it from your app store.
Enable notifications in your device settings and within the app under Account > Notifications.
Try restarting your device and reinstalling the app. If issues persist, contact our support team.
Dividends are automatically credited to your account on the payment date if you held the stock on the record date.
Your holdings will be adjusted automatically to reflect the new share structure.
Yes, you will receive instructions via email for eligible securities.
We notify affected clients and update holdings as per the terms of the event.
Updates are sent by email, push notifications, and in-app messages.
Adjust your preferences in the client portal under Account Settings > Notifications.
All official statements and notices are available in the Statements section of your client portal.
You can set stop-loss and daily loss limits in your trading platform.
You’ll be notified to add funds or reduce positions. Failure to act may result in liquidation.
Losses are limited to your account balance in most cases, but negative balance protection is not guaranteed.
Real-time risk metrics are displayed on your trading dashboard.
All legal documents are available in the Legal & Regulatory section of our website.
Visit the Documentation Center for all downloadable legal and compliance documents.
For legal or compliance questions, email [email protected].
Submit complaints via email to [email protected] or through our support portal.
All complaints are acknowledged within 24 hours and resolved as quickly as possible, typically within 15 business days.
Yes, if unresolved, you can escalate to our Compliance team or an external ombudsman.
Visit the Product Updates section on our website for the latest features, improvements, and bug fixes.
Major updates are communicated via email, platform notifications, and in the client portal.
Fill out the Institutional Onboarding form on our website; our team will then guide you through the process.
Typically, we require proof of incorporation, authorized signatory IDs, and AML/KYC documents.
Yes, you’ll be assigned an account manager and receive priority support contact details.
Follow the integration guide in the Knowledge Base or contact support for assistance.
Most integrations are free, but some advanced tools may require an additional subscription.
Stay tuned for our upcoming step-by-step guides and video tutorials. You’ll also be able to sign up for webinars and access resources tailored for starter, advanced, and pro paths as we continue to add more educational content.
Join our upcoming starter, intermediate and pro webinars, read our blog articles, and access our resources. Follow Alaric Securities on YouTube.
Yes, check the Events Calendar for upcoming webinars and workshops.
Yes, open a risk-free demo from your portal.
Available for premium clients – request via support.
Yes, connect with peers and mentors in the Trader Community.
Subscribe to our newsletter or visit Platform Updates.
Yes, materials are available in English, German, Spanish, French, and Chinese.
Zero commission for US stocks on Hammer Lite. The Commissions and other fees for other types of accounts are available here https://alaricsecurities.com/pricing/
No hidden fees. All costs are transparently listed on the Pricing page https://alaricsecurities.com/pricing/
No, we do not charge account maintenance or inactivity fees.
Passed through at cost for certain trades, depending on the market.
Deposit and Withdrawal fees: SEPA transfer – zero for deposits; 3.5 EUR for withdrawals up to 25,000 EUR and 7 EUR for higher amounts. Bank transfer: zero for deposits up to 5,000 USD and 29 USD for higher amounts. Withdrawals – 0.15% amount min. 30 USD, max 150 USD.
Deposits with Credit Debit cards have a fee of %1.96 from the deposited amount.
Daily on drawn balances, the charges will be available on your trading reports on the next day.
Higher volume and loyalty status may qualify you for reduced pricing, contact the Support team to discuss that.
Hammer Lite data is free. Market data feeds for other types of accounts may vary depending on the platform and different feeds.
View a breakdown of all charges in your portal’s “Statements & Fees” section.
Fund via bank wire, SEPA, SWIFT or credit/debit card.
For Margin accounts, the minimum is $1000 for Hammer Pro and $2000 for Sterling and Lightspeed.
We accept EUR and USD, but please note that all trading accounts are in USD so the EUR needs to be converted to USD.
Not at this time. Only fiat currencies are accepted.
Bank wires: 1–3 business days. Cards: up to 5 minutes.
Log into your client portal for real-time status updates.
No, we only accept deposits from accounts in your name.
Yes, once credited, your funds are held in segregated accounts in accordance with EU regulations.
Most often due to mismatched names, unsupported currencies, or incomplete reference info. Contact support for help.
Log in, go to “Wallet” then “Withdraw” choose your bank account, enter the amount, and submit the request. You’ll receive an email confirmation.
Processed within 1 business day by Alaric; your bank may take 1-3 days.
Bank transfer: – 0.15% amount min. 30 USD, max 150 USD. SEPA transfer – 3.5 EUR for withdrawals up to 25,000 EUR and 7 EUR for higher amounts.
No minimum withdrawal amount.
Only if it’s in your name and registered with us.
Yes, if it hasn’t been processed yet. Contact support immediately.
Delays may be due to banking holidays, compliance checks, or incorrect details. Contact support for investigation.
Update your details in the secure client portal and provide new verification if requested.
Click “Open Account” on our website and follow the guided application. You’ll be prompted to select your account type, provide personal details, and upload required documents. Most approvals are completed within 1–2 business days.
We offer individual and corporate accounts. For Corporate accounts, please contact the support team.
Yes, you must be at least 18 years old.
Yes, we accept applications from many countries.
During sign-up, you’ll be prompted to upload documents via a secure portal with bank-grade encryption.
Most accounts are reviewed within 1-2 business days. Complex cases (e.g. corporate, non-EU) may take longer.
Yes, when you log in later on, you will continue from where you left.
We’ll email you the reason. You can reapply or contact support for clarification.
Yes, you may open and manage multiple accounts. Contact support for multi-account setup.
Open a custodial account as the guardian. You’ll need documentation for both the minor and the guardian.
Please contact the Support Team for Islamic accounts.
No, there are no fees for opening or maintaining a basic account.
We do not support broker-to-broker money transfers. If you wish to transfer your US stock holdings from another broker, please contact the Support team.
Log into the onboarding portal to see real-time status updates or contact support.
Regulations require us to verify all clients to prevent fraud and comply with anti-money laundering laws.
We accept passports and national ID cards. The document must be valid and show your photo and all security details.
Recent utility bills, bank statements, or government-issued letters (dated within 3 months).
Yes, all documents and data are protected with industry-standard encryption and privacy controls.
No, we do not check your credit score. However, we may verify your identity with third-party services.
Multi-account management, advanced APIs, custom reporting, direct market access, and priority support.
Complete the Institutional Onboarding form and our team will guide you through documentation and KYC.
Yes, contact our partnerships team for details.
Yes, for approved institutional clients.
Customizable risk parameters, user permissions, and real-time monitoring.
Through the institutional dashboard and a dedicated account manager.
Yes, you’ll receive a direct line and the contact information for your account manager.
Yes, we provide compliant reports and support.
Use the “User Management” tool in your institutional dashboard.
Hammer Pro, Hammer Lite, Sterling Trader Pro, Lightspeed and Websocket APIs for algo trading.
Windows 10+, MacOS 11+, iOS/Android latest versions for mobile. See System Requirements.
Yes, via Hammer Lite web platform or our mobile apps.
Yes, Hammer Lite is available for iOS and Android. Download from your app store.
Visit the Download Center https://alaricsecurities.com/platforms/platforms-downloads/
Yes, but for your security, simultaneous logins may be restricted on some platforms.
Log in, search for your asset, select “Buy” or “Sell,” enter your order details, and confirm.
Market, limit and stop orders are available.
Hotkeys can be set up in Hammer Pro via Dashboard >> Settings >> Trading >> Hotkeys / Saved Orders. You can read more here https://support.alaricsecurities.com/hc/en-us/articles/4839054316188-Hotkeys-How-to-setup-hotkeys-in-Hammer-Pro
Yes, drag and drop widgets, save layouts, and set themes.
The charts are fully customizable and offer a great set of indicators and tools, you can check how to do it here https://support.alaricsecurities.com/hc/en-us/sections/360005883139-Graphics-and-Charts
Yes, open a demo account for risk-free simulated trading from here
Visit the Help Center for guides, videos, and step-by-step walkthroughs https://support.alaricsecurities.com/hc/en-us
For technical issues you can contact our team immediately on [email protected]
Deployment:
Hammer Pro is a dedicated desktop application, while Hammer Web is browser-based (and has a mobile app – Hammer Lite Trade & Invest).
Target User:
Hammer Pro is for experienced and professional traders, while Hammer Web is aimed at a broader audience, including those looking for a free and accessible platform.
Performance & Speed:
Hammer Pro is designed for higher performance, faster execution, and lower latency, crucial for high-frequency and professional trading. Hammer Web, being web-based, might have slightly less raw speed.
Advanced Tools:
Hammer Pro offers more specialized and advanced features like the Risk Terminal, sophisticated backtesting, and more extensive customization options, catering to complex trading strategies. Hammer Lite focuses on fundamental tools and ease of use.
Other features:
Hammer Pro does not have web and mobile solution. Hammer Web offers GTC orders, extended hours trading, Discover center, packed with various scanners as well as customizable watchlists
Cost:
Hammer Web is commission-free, while Hammer Pro has a monthly subscription fee ($30).
Yes, Websocket API is available. See API Documentation for more details https://alaricsecurities.com/platforms/trading-websocket-api/
Yes, API sandbox access is available for registered users.
Yes, our API is compatible with most major trading platforms and bots.
Request via the developer section in your client portal.
Standard limits apply; higher thresholds available for institutional clients.
We regularly feature zero-commission offers and referral rewards. Check Promotions for details.
Yes, join our Referral & Affiliate Program for cash or trading credits.
Applicants must meet volume or client acquisition thresholds. Contact us to apply.
Yes, we are licensed by the EU Financial Supervision Commission and adhere to MiFID II/GDPR.
Yes, up to the statutory limits of the EU Investor Compensation Fund.
Through robust KYC checks, transaction monitoring, and ongoing compliance reviews.
Please email [email protected]. All complaints are handled promptly.
All legal documents are available at Legal & Regulatory
Use the whistleblower form.
Log in to your client portal and go to “Statements.” Download in PDF or CSV format.
Yes, export detailed trade data in multiple formats.
We provide trading statements that you can use for tax purposes. Official tax documents, such as 1099 forms or annual statements, are not available from us. You may be able to obtain these documents directly from the tax office in your country of residence.
Use the “Reports” tool where you have a wide variety of report types.
Yes, you can check that directly on your platform.
We provide raw data for all clients. Compliance with local tax rules is your responsibility.
Yes, filter by asset, region, or custom tags in your reporting dashboard.
Statements are retained for at least 7 years and are accessible anytime.
Click “Forgot Password” on the login page. Follow the instructions to reset via email.
Two-factor authentication (2FA) is enabled on all accounts by default to ensure your security. If you have questions about 2FA or wish to make changes to your settings, please contact our Support team for assistance.
Change your password immediately and contact the Support team.
For security reasons, usernames cannot be changed. If you have a specific case or concern, please contact our Support team to discuss possible solutions.
To update your email address or phone number, please contact our Support team. For your security, we may require additional verification before making changes to your contact information.
Contact support to assist you with that.
Request closure via support. Withdraw remaining funds once the account closed.
Yes, contact support to review your eligibility.
Your estate/beneficiary should contact us with legal documentation. We’ll guide them through the transfer process.
We use bank-grade encryption, firewalls, and regular security audits. All client data is stored securely and never sold.
Yes, client funds are segregated from company assets and protected under EU investor compensation schemes.
We monitor accounts for suspicious activity and require multi-factor verification for sensitive actions.
If you suspect fraud or notice any suspicious activity, please contact our Support team immediately through live chat, email, or phone. We take such reports very seriously and will act promptly to investigate.
Phishing is a fake email or site trying to steal your info. Always log in via our official site and never share passwords.
US stocks and options, Japanese equities
Yes, for US equities from 4am until 8pm NY time.
No, we do not offer fractional shares trading.
Yes, subject to liquidity and risk controls.
Yes, on eligible stocks. Margin account required.
Not currently.
Yes, subject to eligibility and allocation.
Yes, we offer a wide range of Dark pools, you can check all routes here: https://alaricsecurities.com/services/routes-and-liquidity/
Market orders execute immediately at the current price; limit orders execute at a specified price or better.
When placing a trade, select “Advanced” options and enter your stop or target price.
An order that automatically adjusts as the market price moves in your favor, locking in gains.
Set up two orders linked together – when one executes, the other is canceled automatically.
Go to “Orders” in your platform dashboard to manage active, filled, or canceled orders.
Common reasons: price not reached, insufficient funds, or trading halts.
These limits help manage order size relative to typical market volume, reducing market impact.
Contact support or your account manager for review and approval.
When placing an order, you can select the order duration, such as Day, GTC (Good ’Til Canceled), or IOC (Immediate or Cancel) – from the order type or duration menu. Simply choose your preferred option before submitting your order.
The order didn’t meet requirements (e.g., insufficient funds, outside trading hours, or restricted security).
Trading with borrowed funds to increase exposure. Requires a margin account and involves higher risk.
For the minimum deposit amount, the intraday leverage is set to 1:6 and intraday 1:2. If you wish for a higher leverage, you can explore the options with our Support team.
Based on the borrowed amount and current rates https://alaricsecurities.com/pricing/margin-interest/
Your margin level and risk are shown in real-time on your platform.
You’ll be notified to add funds or reduce positions. Failure to do so may result in automatic liquidation.
Request changes via support or your account manager.
You cannot lose more than your deposited capital. Losses are limited to your account balance.
Credited to your account on the payment date if you hold shares on the record date.
Your holdings are automatically adjusted to reflect the new share structure.
We’ll notify you of the impact and update your account as instructed by the market.
Yes, for eligible securities. You’ll receive instructions via email.
You’ll be notified and can exercise rights through your platform or by contacting support.
Usually due to news, volatility, or regulatory action. Orders cannot be placed until the halt is lifted.
Platform notifications and our Market Status Page provide real-time alerts.
You may be able to close (but not open) positions. Contact support for clarification.
They remain pending and will execute if valid after the halt, or may be canceled according to market rules.
Most probably your account hit the daily stop loss limit. You can contact [email protected] in order to increase the daily stop loss limit for the day.