How do I recover access if I lose my 2FA device?
https://alaricsecurities.com/ufaq/how-do-i-recover-access-if-i-lose-my-2fa-device/
Contact support and complete identity verification to reset 2FA.
Do you offer ESG or socially responsible investment options?
https://alaricsecurities.com/ufaq/do-you-offer-esg-or-socially-responsible-investment-options/
Yes, filter products by ESG rating in the platform.
How do you handle hard forks, spin-offs, or non-standard corporate actions?
https://alaricsecurities.com/ufaq/how-do-you-handle-hard-forks-spin-offs-or-non-standard-corporate-actions/
We follow market rules and notify clients of any impacts on their accounts.
What should I do if I experience a system outage?
https://alaricsecurities.com/ufaq/what-should-i-do-if-i-experience-a-system-outage/
Check System Status for updates. Critical trades can be placed by emailing [email protected]
Can I integrate Alaric with external portfolio management tools?
https://alaricsecurities.com/ufaq/can-i-integrate-alaric-with-external-portfolio-management-tools/
Yes, via API or supported third-party plug-ins.
Do you support multi-currency accounts?
https://alaricsecurities.com/ufaq/do-you-support-multi-currency-accounts/
Yes, you can hold cash in several currencies and convert at competitive rates.
How do I set up custom market scanners or alerts?
https://alaricsecurities.com/ufaq/how-do-i-set-up-custom-market-scanners-or-alerts/
Use the “Scanners & Alerts” module in Hammer Pro for more information on the topic.
Can I trade via voice or telephone in emergencies?
https://alaricsecurities.com/ufaq/can-i-trade-via-voice-or-telephone-in-emergencies/
Yes, subject to verification and call recording for compliance. Call-in and margin call trades are charged an additional $30 per ticket.
How do I request a data correction or account rectification?
https://alaricsecurities.com/ufaq/how-do-i-request-a-data-correction-or-account-rectification/
Contact the Support team with the specific details and supporting documentation.
How do I escalate an unresolved issue?
https://alaricsecurities.com/ufaq/how-do-i-escalate-an-unresolved-issue/
Ask for a supervisor in support, or email [email protected] for escalation.