What happens if I die? (Estate/beneficiary process)
https://alaricsecurities.com/blog/ufaq/what-happens-if-i-die-estate-beneficiary-process/
Your estate/beneficiary should contact us with legal documentation. We’ll guide them through the transfer process.
Can I reactivate a closed account?
https://alaricsecurities.com/blog/ufaq/can-i-reactivate-a-closed-account/
Yes, contact support to review your eligibility.
How do I close my account?
https://alaricsecurities.com/blog/ufaq/how-do-i-close-my-account/
Request closure via support. Withdraw remaining funds once the account closed.
How do I lock or temporarily freeze my account?
https://alaricsecurities.com/blog/ufaq/how-do-i-lock-or-temporarily-freeze-my-account/
Contact support to assist you with that.
How do I update my email or phone number?
https://alaricsecurities.com/blog/ufaq/how-do-i-update-my-email-or-phone-number/
To update your email address or phone number, please contact our Support team. For your security, we may require additional verification before making changes to your contact information.
Can I change my username?
https://alaricsecurities.com/blog/ufaq/can-i-change-my-username/
For security reasons, usernames cannot be changed. If you have a specific case or concern, please contact our Support team to discuss possible solutions.
What should I do if I suspect unauthorized access?
https://alaricsecurities.com/blog/ufaq/what-should-i-do-if-i-suspect-unauthorized-access/
Change your password immediately and contact the Support team.
How do I enable two-factor authentication (2FA)?
https://alaricsecurities.com/blog/ufaq/how-do-i-enable-two-factor-authentication-2fa/
Two-factor authentication (2FA) is enabled on all accounts by default to ensure your security. If you have questions about 2FA or wish to make changes to your settings, please contact our Support team for assistance.
How do I reset my password?
https://alaricsecurities.com/blog/ufaq/how-do-i-reset-my-password/
Click “Forgot Password” on the login page. Follow the instructions to reset via email.
How do I change my withdrawal bank details?
https://alaricsecurities.com/blog/ufaq/how-do-i-change-my-withdrawal-bank-details/
Update your details in the secure client portal and provide new verification if requested.