Can I trade via voice or telephone in emergencies?
https://alaricsecurities.com/blog/ufaq/can-i-trade-via-voice-or-telephone-in-emergencies/
Yes, subject to verification and call recording for compliance. Call-in and margin call trades are charged an additional $30 per ticket.
How do I request a data correction or account rectification?
https://alaricsecurities.com/blog/ufaq/how-do-i-request-a-data-correction-or-account-rectification/
Contact the Support team with the specific details and supporting documentation.
How do I escalate an unresolved issue?
https://alaricsecurities.com/blog/ufaq/how-do-i-escalate-an-unresolved-issue/
Ask for a supervisor in support, or email [email protected] for escalation.
How do I provide feedback or feature suggestions?
https://alaricsecurities.com/blog/ufaq/how-do-i-provide-feedback-or-feature-suggestions/
Use the portal’s feedback form or email us at [email protected].
Do you offer support outside business hours?
https://alaricsecurities.com/blog/ufaq/do-you-offer-support-outside-business-hours/
Our support team is available 24/5 from 4am to 5pm NY time.
What languages are supported?
https://alaricsecurities.com/blog/ufaq/what-languages-are-supported/
English, Chinese and more are coming soon.
What are the requirements for partnership programs?
https://alaricsecurities.com/blog/ufaq/what-are-the-requirements-for-partnership-programs/
Applicants must meet volume or client acquisition thresholds. Contact us to apply.
Can I refer friends or become an affiliate?
https://alaricsecurities.com/blog/ufaq/can-i-refer-friends-or-become-an-affiliate/
Yes, join our Referral & Affiliate Program for cash or trading credits.
What promotions or welcome offers are available?
https://alaricsecurities.com/blog/ufaq/what-promotions-or-welcome-offers-are-available/
We regularly feature zero-commission offers and referral rewards. Check Promotions for details.
How do I manage user access and permissions for team members?
https://alaricsecurities.com/blog/ufaq/how-do-i-manage-user-access-and-permissions-for-team-members/
Use the “User Management” tool in your institutional dashboard.