Where can I find information on platform updates?
https://alaricsecurities.com/blog/ufaq/where-can-i-find-information-on-platform-updates/
Visit the Product Updates section on our website for the latest features, improvements, and bug fixes.
Can I escalate my complaint?
https://alaricsecurities.com/blog/ufaq/can-i-escalate-my-complaint/
Yes, if unresolved, you can escalate to our Compliance team or an external ombudsman.
What is the process for handling complaints?
https://alaricsecurities.com/blog/ufaq/what-is-the-process-for-handling-complaints/
All complaints are acknowledged within 24 hours and resolved as quickly as possible, typically within 15 business days.
How do I file a complaint?
https://alaricsecurities.com/blog/ufaq/how-do-i-file-a-complaint-2/
Submit complaints via email to [email protected] or through our support portal.
Who can I contact with questions about your policies?
https://alaricsecurities.com/blog/ufaq/who-can-i-contact-with-questions-about-your-policies/
For legal or compliance questions, email [email protected].
How do I download disclosure statements?
https://alaricsecurities.com/blog/ufaq/how-do-i-download-disclosure-statements/
Visit the Documentation Center for all downloadable legal and compliance documents.
Where can I find your privacy policy and terms?
https://alaricsecurities.com/blog/ufaq/where-can-i-find-your-privacy-policy-and-terms/
All legal documents are available in the Legal & Regulatory section of our website.
How can I monitor my risk exposure?
https://alaricsecurities.com/blog/ufaq/how-can-i-monitor-my-risk-exposure/
Real-time risk metrics are displayed on your trading dashboard.
Do you offer negative balance protection?
https://alaricsecurities.com/blog/ufaq/do-you-offer-negative-balance-protection/
Losses are limited to your account balance in most cases, but negative balance protection is not guaranteed.
What happens if I receive a margin call?
https://alaricsecurities.com/blog/ufaq/what-happens-if-i-receive-a-margin-call/
You’ll be notified to add funds or reduce positions. Failure to act may result in liquidation.